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How to find a Quality Repair Center

You have moved to a new town and will have to find a new automotive repair facility. This decision is more important than shopping for an appliance or shoes. It’s closer to choosing a new doctor or banker. What qualifications are you looking for?

Rich Davis, Director of the Car Care Council Certified Inspection program suggests six criteria, beginning with credentials. Look for a facility that boasts about its technicians. “Don’t be bashful about asking for technicians’ qualifications. They help separate the better shops from the average,” says Davis. “A certificate showing a technician’s graduation from a trade school indicates he/she is in automotive service as a serious career. Further, ASE certification counts for a lot. Their certifications, along with specialized training by parts/equipment manufacturers indicate a commitment to continuing education.

No denying it, convenience, such as pick-up and delivery is important. While there may not be many options conveniently located near work or home, dealing with a customer-friendly/convenient business is a big plus.

Equipment is more important than ever with today’s high-tech vehicles. How does one determine whether or not a shop has sophisticated diagnostic equipment? Can they,  for example, service an environmentally sensitive air conditioning system, which requires special equipment? Among qualifications for the Council’s Certified Inspection program is a commitment to technology. Modern equipment and tools are a must.

The appearance of the facility discloses a great deal. A clean, well maintained shop, inside and out, suggests the right attitude. Generally, this transfers to the quality of work that’s performed there.
Recommendations help, too. A friend or neighbor’s testimonial is worth a lot to both the repair shop and the potential customer. Bear in mind that one person’s “two thumbs up” rating may not be unanimous, but it’s a good start. How does the shop fit into the community? Is it a member of local business groups, service clubs or the Chamber of Commerce? Are any complaints registered with the Better Business Bureau?

Does the facility claim a specialty, such as certain types of service or one type of vehicle? This implies specialized experience, training and equipment. In larger cities, some repair facilities cater to owners of Asian or European cars and don’t fix or maintain domestic automobiles.
“When it’s time to go repair shop hunting, these are good guidelines,” emphasizes Davis. “Although it will take time to build a relationship and decide if you’ve made the right choice, credentials, convenience, equipment, appearance, reputation and specialty will get you off to a good start.”